Contact with us

We are here to answer any questions



We would like to inform you that almost all answers to your questions are written in our FAQ. When you have a question about a citytrip that is already confirmed, you can find all needed information in your booking confirmation. In your booking confirmation you can also find a number of easy tips and tricks to make your trip as smooth as possible. We kindly request you to read your booking confirmation carefully.

How can you reach us?

Speak to one of our employees in our Live Chat.
At this moment our Live Chat service is closed. Our Live Chat is open 7 days a week on weekdays from 09:00 - 20:00 and on weekends from 09:00 - 18:00.
Send us an e-mail.
Do you prefere to send an e-mail? Then you can send this to info@surprisecitytrip.com. We do our best to answer your message as soon as possible.
Do you have a problem during your trip?
Call us at our emergency number that is available 24/7. You can find this phone number at page 3 of your booking confirmation.

Frequently asked questions

In our list with frequently asked questions you can find the answer on most of your questions. Please click on the button below to find the answer on your question.

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